Shipping policy

Shipping Policy

Last updated: August 2026

At Lumivault, we are committed to providing a smooth and reliable delivery experience.

Shipping Destinations

We currently ship to the United States and selected international locations where shipping options are available at checkout.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that processing time does not include shipping transit time.

Estimated Delivery Times

United States:
Standard Shipping: 5–10 business days

International Orders:
Standard International Shipping: 7–20 business days

Delivery times may vary depending on the shipping destination, customs processing, carrier delays, weather conditions, holidays, and other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Please allow some time for tracking information to update after shipment.

Shipping Address

Please make sure your shipping address is accurate before completing your purchase.

Lumivault is not responsible for delays caused by incorrect or incomplete shipping information.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other local charges may apply depending on the destination country.

These charges are determined by the local customs authority and are the responsibility of the customer unless they are clearly shown and collected at checkout.

Lumivault is not responsible for customs delays, import taxes, or additional charges required by the destination country.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact our customer support team.

We will work with you to help resolve the issue.

Contact Information

Lumivault

Echo Survival Co. LLC

Email:
evanharing782@gmail.com

Phone:
602-262-6011