FAQ

Frequently Asked Questions

How long does shipping take?

Orders are usually processed within 1–3 business days.

After processing, delivery times may vary depending on your location, shipping method, and destination country.

Most US orders are delivered within 5–10 business days.

International orders are usually delivered within 7–20 business days, depending on the destination country, customs processing, carrier delays, holidays, and other circumstances outside our control.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information.

You can use the tracking link provided in the email to check your delivery status.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to assist you before your order has been processed.

What is your return policy?

We want you to be satisfied with your purchase.

Eligible items may be returned according to our Return and Refund Policy.

Please contact our support team before sending any items back.

Are payments secure?

Yes.

Payments are processed securely through trusted payment providers. Your payment information is protected during checkout.

Do you offer international shipping?

Yes. We ship to the United States and selected international locations where shipping options are available at checkout.

International delivery times may vary depending on the destination country, customs processing, and carrier delays.

Customers may be responsible for customs duties, import taxes, VAT, GST, brokerage fees, or other local charges required by their country unless these charges are clearly shown and collected at checkout.

Who is responsible for customs duties and import taxes?

For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other local charges may apply depending on the destination country.

These charges are determined by the local customs authority and are the responsibility of the customer unless they are clearly shown and collected at checkout.

Lumivault is not responsible for customs delays, import taxes, or additional charges required by the destination country.

How can I contact customer support?

You can contact our support team through:

Email:

evanharing782@gmail.com

Phone:

602-262-6011

Business Address:

Echo Survival Co. LLC

2337 Fields St

North Las Vegas, NV 89032

United States