Refund policy
Return and Refund Policy
Last updated: August 2026
At Lumivault, customer satisfaction is important to us. We want you to have a positive shopping experience with our products.
If you are not completely satisfied with your purchase, you may request a return according to the terms below.
Return Period
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories when applicable.
- You must provide proof of purchase.
How to Request a Return
Before sending any item back, please contact our customer support team:
Email:
evanharing782@gmail.com
Phone:
602-262-6011
Please wait for return instructions before shipping your item.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong item was received.
- The issue was caused by our error.
International Returns
For international orders, customers are responsible for return shipping costs, customs fees, duties, taxes, brokerage fees, or any other charges related to returning the item, unless the return is due to our error, a damaged item, or an incorrect item being received.
Original shipping fees, customs duties, import taxes, VAT, GST, brokerage fees, or other government charges are not refundable unless required by applicable law.
Please contact our support team before sending any international return.
Return Address
Approved returns should be sent to:
Lumivault
1 N 1st St
Phoenix, AZ 85004
United States
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved, your refund will be processed to your original payment method.
Please note that processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with details and supporting information.
We will review the issue and provide appropriate assistance.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Information
Lumivault
Echo Survival Co. LLC
Email:
evanharing782@gmail.com
Phone:
602-262-6011
Business Address:
2337 Fields St
North Las Vegas, NV 89032
United States